AGREEMENT TO TERMS AND CONDITIONS BETWEEN USERS AND [BLOOMZON]

These Terms of Use constitute a legally binding agreement between you ("you") and [BLOOMZON] ("we", "us", or "our") concerning your access to and use of the website and mobile application (collectively, the "Platform"). By accessing the Platform, you agree to be bound by these Terms of Use. If you do not agree, please discontinue use immediately. We reserve the right to modify these Terms of Use at any time. You will be subject to the revised Terms of Use by continuing to use the Site.

1. SCOPE OF THE PLATFORM:

The Platform may include, without limitation:

• buyer-side marketplace browsing, shopping, checkout, payments, carts, wishlists, buy-again flows, reviews, ratings, and account tools;
• seller-side tools for onboarding, store creation, inventory, listings, order handling, returns, wallet and payout requests, business settings, tax and shipping settings, advertising, coupons, analytics, and support;
• live-commerce and media experiences, including Bloomzon Live, Reels, TV, BidShow, TrueView, voice and video interactions, creator or talent experiences, and related media uploads;
• registry and gifting tools, including gift registries, gift-card funds, brand and category discovery, and contribution flows;
• logistics, shipping, pickup, sourcing, manufacturer, retailer, and wholesale flows;
• messages, chat, support, notifications, referral, rewards, premium, reports, compliance, search, forms, and device-management features.

Availability varies by user type, geography, device, store, verification status, and business approval.

2. DEFINITIONS:

• Platform: The Bloomzon website, mobile apps, APIs, and all related services.
• User: Any person accessing or using the Platform, including Buyers and Sellers.
• Buyer: A user who purchases products or services on the Platform.
• Seller: A user who lists and sells products or services on the Platform, including restaurants and grocery stores.
• Coins: Promotional credits earned through the Rewards (for Internal Use Only).
• Local Currency: The currency displayed to you based on your registered country at the time of registration.

3. USERS REPRESENTATION:

By using the Platform, you represent and warrant that:

• Your registration information is true, accurate, and complete.
• You’ll maintain and update your registration information as necessary.
• You have the legal capacity to agree to these Terms of Use.
• You’re not a minor in your jurisdiction, or you've received parental permission.
• You won't access the Site through automated means.
• You won't use the Site for illegal or unauthorized purposes.
• Your use of the Site won't violate applicable laws or regulations.

4. ELIGIBILITY AND REGISTRATION:

You may access and use the Platform only if you are legally capable of entering into a binding agreement under applicable law and are not otherwise barred or restricted from using the Platform.

Our Website and Mobile Application are not intended for individuals under the age of eighteen (18). By using the Platform, you expressly confirm that you are at least eighteen (18) years old, or the age of majority as defined by the laws of your jurisdiction, whichever is greater.

5. USERS REGISTRATION INFORMATION:

At the point of account registration, you are required to provide your state and country of residence. This information determines:

• The Local Currency displayed for pricing, payments, and refunds
• Applicable taxes, fees, and legal requirements
• Available payment methods, shipping options, and product availability

You agree to provide accurate, current, and complete location information and to update it promptly if you relocate.

5.1 CURRENCY DISPLAY:

All prices, fees, and rewards on the Platform will be displayed in your Local Currency based on your registered country. Actual charges to your payment method will be in your Local Currency and subject to your bank’s or payment provider’s exchange rate and conversion fees.

5.2 ACCOUNT RESPONSIBILITY:

You agree to:

• maintain the confidentiality of passwords, OTPs, passcodes, recovery codes, PINs, and tokens;
• promptly update your account information including location details;
• accept responsibility for all activity under your account; and
• notify us promptly if you suspect unauthorized access, fraud, or a security incident.

We may require email verification, phone verification, OTP verification, two-factor authentication, transaction PINs, business verification, or CAC document submission before enabling certain features.

6. BUYER TERMS:

As a Buyer, you may browse, compare, save, purchase, review, message, participate in live commerce, use rewards, and use other consumer-facing tools.

You agree that:

• product descriptions, availability, shipping times, and prices may change without notice;
• some items or services are offered by third-party Sellers, restaurants, grocery stores, logistics partners, or creators using the Platform;
• orders may be cancelled, limited, delayed, or refused where required by law, risk controls, stock availability, fraud screening, payment failure, shipping restrictions, technical issues, or policy enforcement;
• reviews, ratings, posts, comments, and messages must be truthful, lawful, and non-infringing; and
• your purchases remain subject to applicable Seller terms, return rules, shipping rules, and any legally required disclosures.

6.2 RETURN AND REFUNDS:

All returns and refunds are subject to our [Return & Refund Policy see Return Policy page). In summary: Eligibility and timelines vary by product category. Perishable food and customized items may not be returnable once delivered except where required by law or where the item is damaged or not as described.

7. SELLER TERMS AND COMMISSIONS:

If you create or operate a Seller account: manufacturers, retailers, wholesalers, including restaurants and grocery stores, you expressly agree to these Terms and all applicable platform policies to:

• keep listings, availability, pricing, store information, fulfillment settings, contact information, and business records current and accurate;
• hold all licenses, permits, registrations, tax numbers, and regulatory approvals needed for your products or services, including food safety and hygiene permits where applicable;
• comply with applicable advertising, consumer protection, payments, privacy, shipping, customs, export, sanction, food safety, and product-safety laws;
• fulfill accepted orders in a timely and professional manner;
• honor your posted return, cancellation, pickup, shipping, and reimbursement rules to the extent required by law and Platform policy;
• maintain adequate records for transactions, disputes, taxes, and regulatory obligations; and
• respond to customer support issues, complaints, disputes, and compliance requests in good faith.

7.1 COMMISSION AND FEES:

Bloomzon charges a commission on each successful transaction completed on the Platform. The applicable commission rates vary by product category, and Seller tier. For the current commission schedule, see our [Commission & Fees Page].

We may suspend listings, payouts, messaging, live tools, campaigns, services, rewards, or entire accounts if we suspect fraud, unsafe conduct, policy violations, inaccurate listings, intellectual-property issues, customer harm, or legal/regulatory exposure.

8. ORDERS, PAYMENTS, WALLETS, PAYOUTS AND BILLING:

8.1 PAYMENT CURRENCY:

All payments on the Platform will be processed in your Local Currency based on your registered country. If your payment method is denominated in a different currency, your bank or payment provider may charge additional conversion fees for which Bloomzon is not responsible.

8.2 PAYOUT SCHEDULE:

• Payouts will be processed on a regular scheduled monthly Basis
• Sellers will receive net proceeds after deduction of commissions, fees, refunds, chargebacks, and applicable taxes.
• The Company may adjust payout timelines in cases of high transaction volume, regulatory requirements, or system maintenance.

8.3. PAYMENT METHOD:

• Payouts will be made to the Seller’s designated bank account or approved payment method provided during onboarding.
• Sellers are responsible for ensuring that payment details are accurate and current. The Company is not liable for delays or losses caused by incorrect or outdated payment information.

8.4 TAXES:

• Nigeria: Bloomzon will collect and remit applicable Nigerian Value Added Tax [VAT] and other statutory taxes to the Federal Inland Revenue Service [FIRS] and relevant state authorities where required by Nigerian law.
• Outside Nigeria: Bloomzon does not collect or remit taxes for other countries. You are solely responsible for determining, collecting, reporting, and remitting any applicable taxes, duties, levies, import fees, or charges in your jurisdiction, including but not limited to sales tax, GST, or VAT.
• Seller Responsibility: Sellers are solely responsible for all taxes related to their sales outside Nigeria.

8.3 OTHER PAYMENT TERMS

• payment processing may be performed by third-party processors and banking partners;
• authorization does not guarantee capture, settlement, shipment, availability, or acceptance;
• Bloomzon may place holds, delays, reserves, or restrictions on transactions, withdrawals, or credits to manage fraud, disputes, chargebacks, refunds, compliance, or operational risk;
• wallet balances, referral credits, rewards, gift card amounts, and promotional values may be subject to eligibility rules, expiration, reversal, misuse controls, and separate campaign terms; and
• payout timing depends on verification, banking rules, processor settlement, fraud review, disputes, and system availability.

9. SHIPPING, LOGISTICS AND FULFILLMENT:

The Platform may facilitate logistics quotes, pickup scheduling, delivery tracking, route settings, provider coordination, fulfillment status updates, and shipping preferences.

Shipping times, transit estimates, pickup windows, provider availability, and delivery outcomes are estimates only unless expressly guaranteed in writing. You are responsible for lawful packaging, labeling, customs compliance, shipment contents, and any restricted-item rules applicable to your role. Import duties and customs charges for international orders are the responsibility of the Buyer.

10. FOOD AND GROCERIES; FOOD AND RESTURANTS:

10.1 THIRD-PARTY SELLERS:

Food, groceries, and restaurant meals listed on the Platform are prepared, packaged, and delivered by independent restaurants, grocery stores, and food vendors ("Food Partners"). Bloomzon is not the manufacturer, producer, or seller of food items unless expressly stated.

10.2 FOOD SAFETY AND QUALITY:

Food Partners are solely responsible for food safety, hygiene, preparation, handling, storage, labeling, and maintaining valid food business licenses and health certifications in compliance with applicable laws.

Bloomzon does not inspect or guarantee the safety, quality, freshness, or suitability of food items. Users with allergies or dietary restrictions must verify ingredients directly with the Food Partner before ordering.

10.3 DELIVERY AND PERISHABLES:

• Delivery times for food and groceries are estimates only and may vary due to traffic, weather, restaurant preparation time, or rider availability.
• Perishable items may have limited return or refund eligibility once delivered, except where required by law or where the item is spoiled, damaged, or not as described.
• You must be present to receive perishable deliveries or provide secure delivery instructions.

10.4 AGE-RESTRICTED PRODUCTS:

You must be of legal drinking age in your jurisdiction to purchase or receive alcohol. By ordering alcohol, you represent that you are of legal age and will present valid ID upon delivery.

11. LIVE COMMERCE, MEDIA AND USER CONTENT:

The Platform may let users upload, stream, publish, schedule, or share photos, videos, audio, thumbnails, reels, posts, comments, product media, voice or video calls, live sessions, campaign materials, business documents, and other content ("User Content").

You retain ownership of User Content you lawfully submit, but you grant Bloomzon a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, modify for formatting, process, transmit, display, perform, distribute, promote, and otherwise use that User Content as necessary to operate, secure, improve, moderate, market, and provide the Platform.

You represent and warrant that your

• User Content does not violate law or third-party rights and complies with advertising and consumer disclosure laws.
• Voice and video features may be recorded for moderation, quality assurance, or compliance purposes.
• must not engage in harassment, hate speech, or unlawful communications.

12. CREATOR AND TALENT EXPERIENCES:

By registering as a creator or talent, uploading content, or participating in promotional or interactive experiences, you expressly acknowledge and agree to be bound by these Terms and any supplemental policies issued by the Company.

• Creators and talents must comply with all applicable advertising and sponsorship disclosure laws (including, but not limited to, FTC guidelines, ASA rules, and local consumer protection regulations).
• Any payments, royalties, or revenue-sharing arrangements will be governed by separate written agreements. Participation in creator/talent programs is contingent upon acceptance of such agreements in addition to these Terms.
• Creators and talents must not mislead audiences, engage in fraudulent practices, promote illegal products/services, or otherwise act in a manner that could harm the reputation of the Company or its users.

The Company reserves the right to suspend, restrict, or terminate creator/talent accounts at its sole discretion for violations of these Terms, failure to comply with disclosure obligations, or conduct deemed harmful to the integrity of the Services.

13. REWARD PROGRAM - EARN COIN DAILY

13.1 PROGRAM OVERVIEW:

Bloomzon may offer a rewards program where eligible users earn promotional credits referred to as "Coins" for certain activities, including daily login to the Platform while authenticated to their account,

13.2 INTERNAL USE ONLY:

Coins are for internal use on the Bloomzon Platform only. Coins are promotional credits with no monetary value and cannot be transferred, sold, exchanged for cash, withdrawn, or redeemed outside of the Bloomzon Platform except where required by applicable law.

13.3 EARNING AND REDEMPTION OF COIN:

• You may earn 1 Coin per unique daily visit per 24-hour period
• Coins cannot be combined with other promotions unless stated in a specific campaign.

13.4 FAIR USE AND FRAUD:

• One rewards account per person, per household, per device, per IP address. Creating multiple accounts to earn additional Coins is prohibited and will result in immediate suspension and forfeiture of all Coins.
• Bloomzon reserves the right to withhold, cancel, adjust, or reverse Coins where we suspect fraud, abuse, VPN use, automated activity, or violation of these Terms.

14. PROHIBITED ACTIVITIES:

You may not:

• violate law, regulations, court orders, or third-party rights;
• impersonate another person or entity or misrepresent affiliation, credentials, inventory, qualifications, or authority;
• engage in fraud, phishing, chargeback abuse, payment abuse, refund abuse, or identity theft;
• upload malware, harmful code, or content intended to disrupt or exfiltrate data;
• scrape, harvest, reverse engineer, benchmark, or abuse the Platform or APIs except as expressly authorized;
• bypass authentication, rate limits, verification flows, moderation, or security controls;
• use the Platform to distribute unlawful, unsafe, counterfeit, infringing, or prohibited products or services, including unsafe food or alcohol to minors;
• misuse logistics, messaging, live-streaming, or rewards tools;
• collect or disclose another user’s data without authorization; or
• interfere with any other person’s use of the Platform.

15. GUIDELINES FOR REVIEWS:

We provide areas on the Site for you to leave reviews or ratings. When posting a review, you must comply with the following criteria:

• You should have first-hand experience with the person/entity being reviewed.
• Your reviews should not contain offensive profanity, abusive, racist, offensive, or hate language.
• Your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability.
• Your reviews should not contain references to illegal activity, including terrorist activities.
• You should not be affiliated with competitors if posting negative reviews.
• You may not post any false or misleading statements.
• You may not organize a campaign encouraging others to post reviews, whether positive or negative.

We may accept, reject, or remove reviews at our discretion. Reviews are not endorsed by us and do not represent our opinions or those of our affiliates. We are not liable for any review or claims resulting from a review. By posting a review, you grant us a perpetual, non-exclusive, worldwide, royalty-free license to use your review.

16. MOBILE APPLICATION LICENSE:

You are granted a non-transferable license to use our mobile application on your device, subject to these terms. You shall not:

• Decompile, reverse engineer, or modify the application.
• Use the application for commercial purposes without our approval.
• Remove or alter proprietary notices.
• Make the application available to multiple users or devices.
• Use the application for competitive purposes or to promote terrorist activities.
• Send automated queries or unsolicited emails
• Use our intellectual property to create competing products.

17. APPLE AND ANDROID DEVICE:

The following terms apply when using our mobile application from the Apple Store or Google Play:

• Your license is limited to use on Apple iOS or Android devices, according to the App Distributor's terms.
• We are responsible for maintenance and support, not the App Distributor.
• If any warranty is breached, you may notify the App Distributor for a refund.
• You warrant that you're not in an embargoed country, involved in terrorist activities, or on a prohibited list.
• You must comply with third-party terms, e.g., wireless data service agreements.
• App Distributors are third-party beneficiaries of the terms and conditions in this mobile application license contained in these Terms of Use, and that each App Distributor will have the right to enforce the terms and conditions in this mobile application license contained in these Terms of Use against you as a third-party beneficiary thereof.

18. SOCIAL MEDIA:

You represent and warrant that you are entitled to disclose your Third-Party Account login information to us and/or grant us access to your Third-Party Account, without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account, and without obligating us to pay any fees or making us subject to any usage limitations imposed by the third-party service provider of the Third-Party Account.

By granting us access to any Third-Party Accounts, you understand that (1) we may access, make available, and store (if applicable) any content that you have provided to and stored in your Third-Party Account (the “Social Network Content”) so that it is available on and through the Site via your account, including without limitation any friend lists and (2) we may submit to and receive from your Third-Party Account additional information to the extent you are notified when you link your account with the Third-Party Account.

Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may be available on and through your account on the Site. Please note that if a Third-Party Account or associated service becomes unavailable or our access to such Third-Party Account is terminated by the third-party service provider, then Social Network Content may no longer be available on and through the Site.

You will have the ability to disable the connection between your account on the Site and your Third-Party Accounts at any time. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS.

We make no effort to review any Social Network Content for any purpose, including but not limited to, for accuracy, legality, or non-infringement, and we are not responsible for any Social Network Content. You acknowledge and agree that we may access your email address book associated with a Third-Party Account and your contacts list stored on your mobile device or tablet computer solely for purposes of identifying and informing you of those contacts who have also registered to use the Site.

You can deactivate the connection between the Site and your Third-Party Account by contacting us using the contact information below or through your account settings (if applicable). We will attempt to delete any information stored on our servers that was obtained through such Third-Party Account, except the username and profile picture that become associated with your account.

19. THIRD-PARTY WEBSITES AND CONTENT:

Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content by you does not imply approval or endorsement thereof by us. If you decide to leave the Site and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware of these Terms of Use.

You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Site or relating to any applications you use or install from the Site. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party.

You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

19.1 THIRD-PARTY SERVICES AND INTEGRATIONS:

The Platform may rely on or interoperate with third-party services, including payment processors, cloud-media providers, email or messaging providers, mapping or location providers, streaming or communications providers, analytics tools, device platforms, app stores, and other external services.

Bloomzon is not responsible for third-party services, their uptime, content, security practices, availability, or separate terms, except as required by law.

20. INTELLECTUAL PROPERTY RIGHTS:

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws in Nigeria and various other intellectual property rights and unfair competition laws of the United States, foreign jurisdictions, and international conventions.

The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

21. USERS SUBMISSIONS:

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site (“Submissions”) provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.

22. PRIVACY:

Your use of the Platform is also governed by the Bloomzon Privacy Policy.(See Privacy Poilicy Page).

23. AVAILABILITY, CHANGES, AND BETA FEATURES:

We may add, remove, suspend, limit, or change any feature, workflow, region, integration, service, or rewards program at any time, with or without notice. Features may be in testing, incomplete, or subject to outage, latency, moderation, or compatibility issues.

24. SUSPENSION AND TERMINATION:

We may investigate suspected violations and may suspend, restrict, or terminate access to any account, feature, listing, payout, communication channel, media stream, rewards balance, or data where reasonably necessary to protect users, Bloomzon, partners, or legal compliance.

You may stop using the Platform at any time. Termination does not affect accrued rights, payment obligations, dispute rights, licenses needed to operate the service, or surviving provisions of these Terms.

25. DISCLAIMERS:

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" TO THE MAXIMUM EXTENT PERMITTED BY LAW. BLOOMZON DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, OR ERROR-FREE OPERATION.

26. LIMITATIONS OF LIABILITY:

To the maximum extent permitted by law, Bloomzon and its affiliates, officers, employees, contractors, licensors, and partners will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, goodwill, data, customers, business opportunities, or other intangible losses arising from or related to the Platform or these Terms, including loss of rewards or coins.

To the maximum extent permitted by law, Bloomzon’s aggregate liability for all claims arising out of or relating to the Platform or these Terms will not exceed the greater of:

• the amount you paid to Bloomzon for the specific service giving rise to the claim during the twelve-month period before the event giving rise to liability.

Nothing in these Terms limits liability that cannot lawfully be excluded.

27. INDEMNITY:

You agree to defend, indemnify, and hold harmless Bloomzon and its affiliates, officers, employees, contractors, licensors, and partners from and against claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable legal fees, arising out of or relating to your use of the Platform, your User Content, your products or services, your violation of these Terms, or your infringement of any third-party right.

28. GOVERNING LAW:

These Terms of Use and your use of the Site are governed by and construed in accordance with the laws of the State of Lagos, Nigeria applicable to agreements made and to be entirely performed within the State/Commonwealth of [name of state], without regard to its conflict of law principles.

29. DISPUTE RESOLUTION:

Option 1: Any legal action of whatever nature brought by either you or us (collectively, the “Parties” and individually, a “Party”) shall be commenced or prosecuted in the state and federal courts located in Lagos State, Nigeria and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non convenience with respect to venue and jurisdiction in such state and federal courts.

Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Terms of Use. In no event shall any claim, action, or proceeding brought by either Party related in any way to the Site be commenced more than 1year after the cause of action arose.

29.1. Option 2: Informal Negotiations:

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms of Use (each a “Dispute” and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least two weeks before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

29:2. Binding Arbitration

If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL.

The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association and the Nigeria Arbitration and Conciliation Act (''AAA'' & ''ACA'') and, where appropriate, the AAA’s and ACA's Supplementary Procedures for Consumer Related Disputes (“AAA and ''ACA'' Consumer Rules), both of which are available at the AAA and ACA website www.adr.org and https://www.acerislaw.com/

Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA and ACA Consumer Rules depending on Location and, where appropriate, limited by the AAA and ACA Consumer Rules. [If such costs are determined to by the arbitrator to be excessive, we will pay all arbitration fees and expenses.

The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so.

Except where otherwise required by the applicable AAA and ACA rules or applicable law, the arbitration will take place in Africa (Nigeria) and U.S.A (America),. Except or otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.

If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in [name of county] County, [name of state], and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction, and forum non convenience with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Terms of Use.

In no event shall any Dispute brought by either Party related in any way to the Site be commenced more than one year after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

29.3 Option 3: Binding Arbitration:

To expedite resolution and control the cost of any dispute, controversy or claim related to these Terms of Use (each a “Dispute” and collectively, “Disputes”), any Dispute brought by either you or us (individually, a “Party” and collectively, the “Parties”) shall be finally and exclusively resolved by binding arbitration.

YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) and that of Nigeria Arbitration Law, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes (“AAA Consumer Rules”), both of which are available at the AAA website adr.org and https://www.acerislaw.com/

Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules. [If such costs are determined to by the arbitrator to be excessive, we will pay all arbitration fees and expenses.

The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so.

Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in [name of county] County, [name of state]. Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.

If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in [name of county] County, [name of state], and the Parties hereby consent to, and waive all defenses of lack of, personal jurisdiction, and forum non convenience with respect to venue and jurisdiction in such state and federal courts.

Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Terms of Use.

In no event shall any Dispute brought by either Party related in any way to the Site or Services be commenced more than 1 (One) year after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

29.4. Option 2/Option 3: Restrictions:

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

29.5. Option 2/Option 3: Exceptions to Informal Negotiations and] Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning [informal negotiations and] binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief.

If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

30. Contact Information

For legal notices, support, or questions about these Terms, contact: support@bloomzon.com

Last Updated 7th May, 2026.